ACCOUNT AND DATA DELETION
This page explains how to ask Kú LibRide to delete your account and the personal information held about you. It applies to both Kú LibRide (the passenger app) and Kú LibRide Driver.
HOW TO DELETE YOUR ACCOUNT FROM THE APP
This is the fastest route and needs no reply from us.
- Kú LibRide (passenger app): Profile → Delete Account.
- Kú LibRide Driver: Profile → Delete Account.
You will be asked to confirm. The deletion then runs immediately and cannot be undone. If a trip is still in progress, finish or cancel it first — the app will tell you.
IF YOU NO LONGER HAVE THE APP
Email kpsherman@gmail.com with the subject "Delete my account". Send it from the email address on your account, or include the phone number your account is registered to so we can identify it. We will confirm by reply once the request is actioned.
WHAT IS DELETED
Deleting from inside the app removes the following at once; an emailed request is actioned within 30 days:
- your account and sign-in credentials;
- your name, phone number and email address;
- your profile photograph;
- your saved addresses and home address;
- the messages you exchanged with drivers or passengers in the app;
- for drivers, the images of your driver's licence, national identification and vehicle registration, together with your vehicle details;
- the push notification token registered to your device.
WHAT IS KEPT, AND FOR HOW LONG
Records of completed trips and the fares charged for them are retained in anonymised form — no longer linked to you — for up to 7 years. We keep these to meet tax and accounting obligations and to defend legal claims. They cannot be used to identify you once your account is deleted.
If a trip is still in progress, or a payment or dispute is outstanding, we may delay deletion until it is resolved, and will tell you if that happens.
QUESTIONS
Write to kpsherman@gmail.com and we will respond.