At Kú LibRide, we value your privacy and are committed to protecting your personal information.
INFORMATION WE COLLECT
We may collect:
- Name
- Phone number
- Email address
- Profile photograph
- Government-issued identification (drivers)
- Driver's licence and vehicle information
- GPS location during rides
- Payment information
- Trip history
- Ratings and feedback
- Device information and IP address
HOW WE USE YOUR INFORMATION
We use your information to:
- Create and manage your account.
- Match passengers with drivers.
- Process payments.
- Improve safety and security.
- Verify identities.
- Investigate complaints.
- Prevent fraud.
- Meet legal and regulatory obligations.
- Improve our services.
INFORMATION SHARING
We may share information with:
- Drivers and passengers as necessary to complete rides.
- Payment processors.
- Law enforcement or government authorities where legally required.
- Service providers supporting our operations.
We do not sell personal information.
DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, alteration, or disclosure.
USER RESPONSIBILITIES
Users must keep account credentials confidential and promptly notify Kú LibRide of any unauthorized account activity.
DATA RETENTION
We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
YOUR RIGHTS
Subject to applicable law, you may request access to, correction of, or deletion of your personal information where appropriate.
CHANGES
We may update this Privacy Policy periodically. Continued use of the platform constitutes acceptance of any revised policy.
KÚ LIBRIDE DRIVER APP — ADDITIONAL DISCLOSURES
This section supplements the Privacy Policy above and applies to drivers using the Kú LibRide Driver application.
LOCATION COLLECTED IN THE BACKGROUND
While you are set to Online, the Driver app collects your device's precise location continuously, including while the app is in the background or the screen is off. This is required to operate the service and is used to:
- show your live position and estimated arrival time to the passenger whose ride you have accepted;
- match you with nearby ride requests;
- provide turn-by-turn navigation to the pickup point and destination;
- reconstruct a trip route for fare calculation and dispute resolution.
Background location collection stops when you set yourself to Offline. You may revoke the location permission at any time in your device settings; the app cannot accept or complete rides without it.
MESSAGES
Messages you exchange with a passenger through the in-app chat are stored with the trip record and may be reviewed to investigate safety reports, complaints, or disputes.
DEVICE AND NOTIFICATION DATA
We store a push notification token for your device so we can alert you to new ride requests and trip updates.
IDENTITY AND VEHICLE DOCUMENTS
Images of your driver's licence, government-issued identification, and vehicle registration are collected during onboarding, stored securely, and reviewed by Kú LibRide staff to verify your eligibility to drive on the platform.
SERVICE PROVIDERS
The Driver app uses Google Firebase (Authentication, Firestore, Realtime Database, Cloud Storage, and Cloud Messaging) to store and transmit the data described above, and Google Maps Platform for mapping, navigation, and route estimation. Data is encrypted in transit.
DATA DELETION
To request deletion of your account and associated personal information, email kpsherman@gmail.com. We will action the request subject to any records we are required to retain by law.
KÚ LIBRIDE PASSENGER APP — ADDITIONAL DISCLOSURES
This section supplements the Privacy Policy above and applies to passengers using the Kú LibRide application.
LOCATION
The passenger app collects your device's precise location only while you are using the app, to set your pickup point, show nearby drivers, and follow your trip on the map. It does not collect your location in the background or when the app is closed. You may decline the location permission and enter your pickup address manually instead.
TRIP INFORMATION
We store the pickup and destination addresses you enter, the route taken, the fare calculated, and the payment method you select for each trip.
MESSAGES
Messages you exchange with your driver through the in-app chat are stored with the trip record and may be reviewed to investigate safety reports, complaints, or disputes.
RATINGS AND FEEDBACK
Star ratings, any tip amount you record, and free-text comments you leave about a trip are stored with that trip and are visible to Kú LibRide.
DEVICE AND NOTIFICATION DATA
We store a push notification token for your device so we can send you updates about your trip.
PAYMENTS
The Kú LibRide passenger app does not process payments and does not collect or store card numbers, bank details, or mobile money credentials. Fares are settled directly between you and your driver. The app records only which payment method you selected, as a label on the trip.
SERVICE PROVIDERS
The passenger app uses Google Firebase (Authentication, Firestore, Realtime Database, Cloud Storage, and Cloud Messaging) to store and transmit the data described above, and Google Maps Platform for mapping, address search, and route estimation. Data is encrypted in transit.
DATA DELETION
To request deletion of your account and associated personal information, email kpsherman@gmail.com. We will action the request subject to any records we are required to retain by law.